Frequently Asked Questions for Homeowners

We understand that homeowners have questions about their HOA, fees, rules, and services. Below are answers to the most common homeowner inquiries.

Account & Payments

• How can I make my HOA payment?

  You can make a payment through the Owner Portal, available online or via the mobile app [https://qrco.de/maxfieldportal].

• What type of payments do you accept?

  We accept credit/debit cards, and e-checks. Some fees may apply.

• How do I pay without any fees?

  You can Enroll in ACH auto drafts which have no fees associated with this type of payment setup. You may also mail a payment to our office and write I want ACH, and we will deposit your first check and then set you up on ACH. You may also mail us a check through your Bill Pay to Your Community Name, ℅ Maxfield HOA, PO BOX 65, Lehi, Utah 84043; however, there may be a charge in the future for check payments so we recommend that you set up ACH.

• Can I set up automatic payments?

  Yes! Log into the Owner Portal to enroll in autopay and avoid missed payments.

• What happens if I miss a payment?

  Late fees may apply per your HOA’s governing documents. Please contact us as soon as possible to discuss payment options.

• Who do I contact for questions about my account balance?

  You can check your balance in the Owner Portal or contact our support team at info@MaxfieldHOA.com.

HOA Rules & Compliance

• Where can I find the community rules and regulations?

  Governing documents, CC&Rs, and policies are available in the Forms & Documents section of the Owner Portal. You can also find your community here.

• I received a violation notice—what should I do?

  Log into the Owner Portal to view details, respond, or submit proof of compliance. If you have questions, contact our support team at info@MaxfieldHOA.com.

• How do I submit an Architectural Review Request?

  Submit requests for exterior modifications through the Owner Portal. Select Requests and then select ARC Request.

Maintenance & Common Areas

• How do I report a maintenance issue?

  Select the Requests on the left hand menu and select the Maintenance Request feature in the Owner Portal to submit a work order and track progress.

• Who is responsible for maintaining common areas?

  It depends but generally, the HOA manages landscaping, pools, clubhouses, and other shared spaces per the budget and vendor contracts. If you have a question, please let us know.

• How do I reserve an amenity like the clubhouse?

  Reservations can be made through the Owner Portal. Check availability and book online.

Homeowner Communication & Support

• How do I update my contact information?

  Log into the Owner Portal to update your mailing address, phone number, or email or email us at info@MaxfieldHOA.com.

• How can I contact the HOA or management team?

  Use the Requests feature in the Owner Portal or email our staff at info@MaxfieldHOA.com.

• How do I stay informed about community updates?

  Regular communication will be sent out from us upon the Board’s request. You may also attend Board Meetings and the Annual Meeting.

• What if I have a dispute with the HOA?

  Contact the HOA management team at info@MaxfieldHOA.com to discuss your concerns and explore resolution options.